Shipping policy

TERMINO Shipping Policy

Thank you for choosing TERMINO. We offer global shipping, and shipping fees are provided based on a manual quote. Please read the following shipping policy to understand our process.

1. Shipping Locations

We provide worldwide shipping. The exact shipping fee will be calculated based on your country and the contents of your order.

2. Shipping Fees

As our products are high-end custom modular units, shipping fees are provided through a manual quotation process. Once you submit your order, our team will calculate the shipping cost based on the dimensions, weight, and destination of your order, and will contact you with a final quote within 2-3 business days.

Steps:

  • Submit Order: During checkout, select the "Manual Shipping Quote" option and complete the order submission.
  • Shipping Fee Confirmation: Our customer service team will contact you with the shipping fee quote based on your order.
  • Shipping Payment: Once you confirm the shipping fee, we will send you a payment link. Upon payment, we will arrange for the shipment of your order.

3. Order Processing Time

All orders are processed within 2-3 business days. Once processing is complete, you will receive a shipping notification along with the tracking number.

4. International Shipping and Customs Duties

For international orders, customs duties and import taxes may be charged by the local customs authorities. These fees are the responsibility of the buyer. We recommend reviewing your country’s import policies before placing an order.

5. Shipping Tracking

Once your order is shipped, we will send you the tracking number via email. You can use this tracking number to check the status of your shipment.

6. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact us immediately and provide relevant evidence (such as photos of the package). We will coordinate with the shipping carrier to help you with the claims process.

7. Contact Us

If you have any questions about shipping or need information regarding shipping fees, feel free to contact us:

Our customer service team will respond to your inquiries as soon as possible.